While catching up on some of the questions on UK Business Forums over the weekend, I came across this post from member Leeds66, asking for advice on handling a particularly abusive customer. They...
Ozzy
CRM (customer relationship management) tools are systems that store all data on your current and potential customers in one place. This helps businesses manage customer relationships, understand...
ChrisGoodfellow
After a public figure recently claimed that a private bank closed his account due to his personal views, it sparked a discussion amongst UKBF members: should businesses be able to refuse to serve...
Kat Haylock
Are you all set to take the shop and cafe industry by storm? Maybe you’ve sent a few emails and made some phone calls, but it’s all gone a little quiet. Ambitious plans to expand your client list...
Amalie Smith
As with many budding entrepreneurs, you may have a business idea to revolutionise your sector. But do you really know your target market? Whilst your product might be pristine, you may not have...
Amalie Smith
Is your business losing customers? Here are some strategies to improve customer retention – and what to do if you lose them. Research suggests that finding a new customer is five to 25 times...
Dan Hobson
Customer returns can be a curse for online retailers. They waste time, money and energy while trashing profits and conversion rates. Learn how you can reduce customer returns with these 10 simple...
Dan Hobson
In a world where the number of channels via which customers can reach businesses has proliferated as technology evolves, the phone call still matters. Taking and handling phone calls effectively...
UKBF Editor
